Shipping Policy

 

      At EpiphGift, we understand how important shipping is to your custom gift experience. That’s why we’re committed to creating a clear, efficient, and reliable shipping policy to ensure that every one of your custom gifts arrives safely and on time.

International Orders

Delivery Time:
      The delivery time for international orders depends on a number of factors, including the country of destination and the type of logistics service you choose. We have established long-term and stable partnerships with world-renowned international logistics companies such as UPS and FedEx, and with their extensive global networks and professional logistics services, we are committed to ensuring the safety and efficiency of your gift transportation. Generally speaking, when you choose standard express delivery service, the delivery time is about 7 - 15 working days, but this is only a rough reference range. In fact, the specific time will fluctuate depending on your delivery address. For example, orders shipped to major cities in Europe and some developed areas in North America can usually be delivered in a relatively short time, which may be close to 7 working days, due to their well-developed logistics infrastructure and convenient transportation. However, if your delivery address is located in a remote area, such as some remote islands, mountainous areas, or countries with relatively scarce logistics resources, you may face situations such as increased transshipment times and longer transportation routes, which may extend the delivery time to 15 working days or even longer. During your order, our professional and experienced staff will use the advanced logistics estimation system to accurately estimate a more accurate delivery time range for you based on the order address you provide, taking into account various factors, so that you can plan in advance and wait for the arrival of the gift calmly.

Logistics costs:
      The logistics costs of international orders are more complicated to calculate, mainly based on the weight and volume of the package, the distance to the destination country, and local logistics policies. Heavier and larger packages take up more resources and space during transportation, so the logistics costs required are relatively high. We use an advanced logistics cost accounting system. After you complete the order customization and submit the order information, the system will accurately generate a detailed quotation based on your order details, including the type, quantity, size, and selected packaging method of the product. In this quotation, you can clearly see the specific composition of logistics costs, which includes basic freight, which is the basic transportation cost determined by the weight and volume of the package and the distance between the origin and the destination; possible fuel surcharges, due to fluctuations in international oil prices, logistics companies will charge a certain percentage of fuel surcharges according to actual conditions to compensate for changes in transportation costs; remote area surcharges, if your delivery address is located in a remote area defined by the logistics company, this part of the fee will be charged additionally to compensate for the increased cost and difficulty in transportation in remote areas. We are committed to providing transparent logistics cost details so that you have a comprehensive and clear understanding of transportation costs before placing an order to avoid any unnecessary doubts and misunderstandings.

Domestic orders in the United States

Delivery service:
      For orders within the United States, we are very honored to provide you with free shipping service. This is a preferential policy we have established to give back to the support and trust of our American customers, aiming to provide you with a more convenient and economical shopping experience. We cooperate with many excellent logistics and distribution companies in the United States to ensure that your orders can be delivered in the shortest time, whether you are in a bustling city or a quiet countryside, you can enjoy the same efficient service.

Delivery time:
      After you confirm the order and successfully complete the design draft review, we will immediately start the production of the product, and wait for the product to be produced! Enter the delivery process to ensure that your order can be arranged for delivery within 3-5 working days. We have an efficient order processing system and a professional production team, which can quickly complete the production and packaging of the order while ensuring product quality. We are well aware of your expectations for gifts, so we will do our best to shorten the time of each link so that you can receive your favorite customized gifts as soon as possible and not miss any important moments.

      At EpiphGift, we always put your needs first and continuously optimize our shipping policies and service processes to ensure that you can feel our professionalism and care throughout the process of customizing gifts. Whether it is an international order or a domestic order, we will go all out to provide you with high-quality shipping services to make your gift delivery journey smoother and more enjoyable.

      I hope the above content is helpful to you. If you have any questions or need further help during the transportation process, please feel free to contact our customer service team and we will serve you wholeheartedly.