Terms of Service
As you step into the wonderful world of EpiphGift customized gifts, we have specially formulated these Terms of Service to ensure that your interaction with us is smooth, fair and transparent. These terms are like a detailed guide that will comprehensively regulate your various behaviors and rights in the process of using our platform services, and also clarify our responsibilities and obligations as a service provider. Whether it is the customization process of products, the specification of transaction links, or the construction of after-sales guarantee system, they will be carried out in an orderly manner under the framework of these Terms of Service, hoping to bring you a safe, satisfactory and worry-free customized gift experience.
I. Service Overview
Rich and diverse customization service scope
EpiphGift focuses on opening a door to personalized gift customization for you, covering a wide range of product categories, including but not limited to Challenge Coins with unique commemorative significance, exquisite and fashionable Pins, Medals that show honor, fashionable and versatile Wristbands, practical and beautiful Lanyards, and creative PVC Gifts. You can submit every customization requirement in detail based on your unique creative inspiration and actual needs with the help of our convenient and efficient website platform. From the style of the product appearance, whether it is simple and modern or retro and gorgeous; to the careful selection of materials, such as the texture of metal, the softness of fabrics, and the diversity of plastics; to the precise matching of colors to fit a specific theme or brand image; and even the clever design of patterns and texts to tell a unique story or convey sincere blessings, every detail will be under your control, and we will be responsible for turning your ideas into unique customized gifts in reality.
Full-time caring service commitment
With our unremitting pursuit of excellent quality and customer satisfaction, we are committed to carefully crafting every customized gift in accordance with every subtle requirement and expectation you outline, using superb craftsmanship and high-quality material resources. Throughout the customization journey, from the moment you first share your ideas with us until the final product is delivered intact to your designated address, we will maintain a close and seamless communication bridge with you. Like a caring partner, we will promptly and accurately provide you with feedback on every step of the order. From the initial conception and repeated confirmation of the design draft, to the orderly advancement and real-time update of each process in the production workshop, to the shipping notice when the product is packed and embarked on the road of transportation, you will know every key node, ensuring that you participate in the whole process and witness the birth of your customized gift from scratch.
II. User Rights and Obligations
Detailed Explanation of User Rights
Right to Quality Assurance: You have the indisputable right to require us to produce products accurately and accurately in accordance with the customized requirements you provide with the highest standards of craftsmanship and strict quality control. Every detail and every process must comply with the recognized quality standards in the industry and the various standards agreed upon between us in advance. Whether it is the appearance integrity, material durability, or functional practicality of the product, it should reach the excellent quality you expect in your mind, and we will spare no effort to work for it until you are satisfied with the acceptance.
Design Optimization Dominance: In the wonderful journey of customization, you are like a creative director, and you have the right to make modifications to the design draft until it perfectly presents your ideal appearance. Whether it is fine-tuning the pattern, changing the color, or rethinking the overall layout, every spark of your creativity will be respected and actively responded to by us. However, considering the compactness of the production schedule and the rationality of resource allocation, the number and time of modifications may be limited to a certain extent by objective factors, but we will always maintain close communication with you and jointly seek the best solution to ensure that your creativity can be realized to the greatest extent.
After-sales worry-free guarantee right: When you happily receive the long-awaited customized gift, you have the right to conduct a comprehensive and detailed inspection of it. If you find any quality defects in the product during the inspection, such as material defects, production process errors, or the product does not meet your original customization requirements, you do not need to worry and have the right to apply for a return and refund quickly and conveniently in accordance with our clear, fair and reasonable return and refund policy. We will start the relevant process as quickly as possible to ensure that your rights are promptly and effectively maintained, so that you can experience a worry-free shopping experience.
User obligations are clear
Obligation to provide accurate information: You should uphold the principle of honesty and trustworthiness and provide us with accurate, complete and legal personal information. This includes your name as a key identifier for identification; contact information, whether it is a mobile phone number or an email address, so that we can get in touch with you as soon as possible to communicate important matters about the order; and a detailed delivery address to ensure that your customized gifts can be delivered to you smoothly, avoiding delivery delays or errors caused by incorrect or missing information. Every piece of information you provide will become an important cornerstone for building a smooth transaction process, so please be sure to check it carefully to ensure its authenticity and validity.
Obligation to legally guarantee materials: When you submit your customization requirements with enthusiasm, you need to ensure that the design materials, text expressions, pattern designs and other contents you provide do not infringe on the intellectual property rights or other legal rights of any third party. This means that the images, logos, texts and other elements you use should have legal authorization or be your original creation. If any form of infringement dispute is caused by the content you provide, you will bear all legal responsibilities and economic compensation responsibilities arising therefrom. We strongly recommend that you conduct necessary intellectual property reviews on your own before submitting the materials to avoid unnecessary risks and troubles.
Obligation to follow the process specifications: You should strictly follow our carefully formulated process and clearly stated requirements to carry out order operations. This includes but is not limited to carefully rechecking the order details after receiving the order confirmation information to ensure that all information is accurate; after receiving the payment notice, pay the money according to the payment method and specified time limit specified in the notice. The payment methods cover a variety of safe and reliable options, such as credit card payment, whose convenience and wide recognition provide you with a way to complete transactions quickly, and PayPal payment, which is trusted by users for its strong security system and global applicability. If any problems with the order occur due to your improper operation, such as providing incorrect payment information, missing the payment deadline, etc., such as payment failure, delayed order processing, etc., you will bear the corresponding consequences. We will try our best to assist you in solving the problem, but you may need to bear the additional costs or losses incurred.
III. Price and Payment
Transparency of price customization mechanism
The price of customized gifts is not determined out of thin air, but is a comprehensive consideration of many complex and critical factors. The type of product is one of the primary considerations. Different types of gifts, such as the metal material and process complexity of Challenge Coins, the exquisite design and decorative elements of Pins, the solemn material and honor symbolism of Medals, the material diversity and fashionable design of Wristbands, the functional practicality and appearance decoration of Lanyards, and the creative modeling and production difficulty of PVC Gifts, will have a significant impact on the price. The quality and scarcity of the material should not be ignored. High-quality metal, high-grade fabrics or special plastic materials are often accompanied by higher costs. The complexity of the process is an important determinant of the price. Fine engraving, complex printing, unique molding process, etc. require more manpower, material resources and time costs. In addition, the order quantity also plays an important role in the price system. Bulk customization can often enjoy the price benefits brought by economies of scale to a certain extent. After you carefully submit your customization requirements and provide detailed relevant information, we will arrange professional personnel to provide one-on-one service and quickly provide you with a detailed and detailed quotation. This quotation will be like a clear financial map, clearly listing the details of the various costs of the product, from the process costs, labor costs, packaging costs in the product production process, to the logistics costs of the transportation link (if necessary), including basic freight, possible fuel surcharges, remote area surcharges, etc., each cost will be clear at a glance, so that you can have a comprehensive and in-depth understanding of the cost structure of customized gifts, ensuring that the price is transparent and fair, without any hidden costs or ambiguities.
Payment process specifications and responsibility definition
When you receive our payment notice, be sure to pay the payment in accordance with the payment method and time required by the notice. We work with many well-known and reputable payment institutions to provide you with a variety of safe and reliable payment options to meet your different payment habits and needs. PayPal payment is highly favored for its strong security system and global acceptance. By linking with your PayPal account, it can achieve safe and fast fund transfer. Credit card payment is a widely used payment method with the characteristics of convenience and speed. You only need to enter the card number, expiration date, CVV code and other information according to the prompts to complete the payment operation. If you fail to complete the payment within the specified time, this may have an adverse impact on the normal processing of the order. We have the right to cancel the order within a reasonable range according to the actual situation of the order, and may charge a certain percentage of the order cancellation fee in accordance with relevant regulations. This is to maintain the efficient operation of the entire order processing system and the reasonable allocation of resources, and avoid inconvenience to other users due to backlogs or delayed processing of orders. Therefore, please pay attention to the time requirements in the payment notice and ensure that the payment is completed in time to ensure that your customized gifts can smoothly enter the production stage.
Fourth, Delivery and Acceptance
Transparency of production cycle and progress
After the order is confirmed and your payment is successfully received, we will go all out to produce the product according to the rigorous and reasonable production plan and the agreed production cycle. The determination of the production cycle is not a generalization, but a scientific and accurate calculation and arrangement based on the complexity of the product and the order quantity. In general, products such as Challenge Coins, Pins, Medals, etc. with high process requirements and material processing difficulties usually have a production cycle of 10-15 working days. This period covers a series of complex links from raw material preparation, design draft conversion to actual production mold or process parameter setting, multiple fine production processes, to the final quality inspection and packaging preparation. Wristbands, which have relatively simple processes and relatively convenient production processes, have a production cycle of 3-5 working days, and can complete the transformation from design to finished product in a relatively short time. The production cycle of Lanyards is about 5-7 working days, taking into account the production needs of its functional design and appearance decoration. Due to its unique material properties and diverse modeling possibilities, the production cycle of PVC Gifts is generally 10-12 working days, and more time and energy need to be invested in mold making, material mixing and molding processes. If the production cycle is extended due to force majeure, shortage of raw material supply or other special circumstances during the production process, we will take a highly responsible attitude and inform you of the details in advance through the contact information you provide, such as email, SMS or phone notification, so that you can keep abreast of the latest developments of the order at any time so that you can arrange subsequent plans reasonably.
Acceptance criteria and problem handling process
After the product is produced, we will ship it to the address you provide as quickly as possible to ensure that you can receive your favorite customized gift as soon as possible. After you receive the product, please be sure to accept it in time. The acceptance process should be comprehensive and detailed, covering whether the quantity of the product is consistent with the order to avoid under- or over-sending; whether the quality meets your expectations and the standards we promised, and check whether there are problems such as material defects and production process defects; whether the style, pattern, text, etc. accurately present your customization requirements, ensuring that every detail is perfectly in line with your original idea. If you find any problems during the acceptance process, you should contact our customer service team promptly within the specified time (such as 7 days). When contacting, please describe the specific situation of the problem as detailed as possible and provide relevant evidence, such as clear photos, videos, etc., so that we can accurately judge the nature and severity of the problem and handle it for you more efficiently. After receiving your feedback, our customer service team will immediately start the internal problem handling process, communicate and coordinate with relevant teams such as the production department and quality inspection department, and provide you with reasonable solutions based on the specific situation. This may include reissuing or replacing products, providing repair services (if applicable), giving certain compensation or refunds, etc. The specific measures will be determined based on the actual situation of the problem and our service policy to ensure that your rights and interests are fully protected and that you are satisfied and reassured by our services.
V. Intellectual Property
Ownership and Authorized Use of User Material Intellectual Property
For the design materials, creative inspirations and other content you provide during the customization process, you will undoubtedly retain their original intellectual property rights. These materials are the crystallization of your wisdom and creativity, and have unique value and significance. However, when you authorize us to use these contents to make customized gifts, we will use these materials legally and compliantly within the specific scope of your exclusive customized gifts, and promise not to use them for any other purpose without your explicit authorization. This means that we will strictly abide by the basic principles of intellectual property protection, respect your creative achievements, and ensure that your intellectual property is properly protected and reasonably used throughout the customization process, just like guarding precious treasures.
Ownership and Use Restrictions of Customized Gift Intellectual Property
The intellectual property rights of customized gifts carefully designed and produced by us with our professional design team and exquisite production technology belong to you after delivery. This is a unique embodiment of your rights and interests in customized exclusive gifts, and you have the right to use them for personal collection, gifts to relatives and friends, or legal commercial promotion and promotion. However, it should be noted that you only enjoy the right to use within the above legal and compliant scope, and you may not make unauthorized copies, modifications, sales or dissemination. This is to maintain the health and stability of the entire intellectual property ecosystem and avoid infringements that damage your own rights and interests, other creators and market order. We encourage you to give full play to the value of customized gifts and convey emotions and information in the process of legal use, but you must follow the constraints of intellectual property laws and regulations to jointly create a good social environment that respects innovation and protects intellectual property.
VI. Confidentiality Clauses
Definition of Confidential Information
In the process of business dealings, both parties will inevitably know some sensitive information of the other party. This information is like a confidential treasure in the business world and needs to be carefully guarded by us. For us, trade secrets cover many key areas, including but not limited to unique product design concepts and solutions, which is one of our core competitiveness in market competition; advanced production process technology is the key to ensure product quality and uniqueness; rigorous pricing system, which is related to the company's cost control and market positioning; and precious customer lists, which are valuable business resources we have accumulated over a long period of time. For you, personal privacy is also very important, including your personal information, such as basic identity information such as name, contact information, address, and your customization needs, which contain personalized information such as your creative ideas, preferences, and purpose of use. This information is of great value and sensitivity to you and our company. Therefore, without the written consent of the other party, neither party may disclose or use this confidential information to a third party without authorization. This is an important cornerstone for us to establish a trusting relationship.
Confidentiality period and responsibility reinforcement
The validity period of this confidentiality clause will continue until a certain period (such as 2 years) after the termination of the business relationship between the two parties. This means that even for a period of time after the end of the business cooperation, both parties still need to bear the responsibility of confidentiality, just as during the cooperation period, strictly guarding the confidential information of the other party. During the confidentiality period, if either party violates the confidentiality clause, it will bear the corresponding legal liability and economic compensation liability. We will take all necessary legal means to safeguard our own legitimate rights and interests and the security of the other party's confidential information. This is not only a respect and maintenance of the cooperative relationship between the two parties, but also an adherence to the principles of integrity and confidentiality in the entire business environment, ensuring that both parties can share information and conduct business without worries during the cooperation process, and jointly promote the healthy development of the customized gift business.
VII. Liability for breach of contract
The liability for breach of contract of the service provider is clear
If we fail to complete the production or delivery of the product according to the agreed time, quality standards or customized requirements during the performance of the service, we will not hesitate to bear the corresponding liability for breach of contract. This may include but is not limited to providing you with a full refund so that your funds can be safely returned; remaking the product to ensure that the product meets your expectations; giving certain compensation to make up for the inconvenience or loss you suffer due to our mistakes, etc. The specific liability for breach of contract will be comprehensively judged and determined based on the actual situation. We will actively negotiate with you to solve the problem based on the principles of fairness, justice, honesty and trustworthiness to ensure that your rights and interests are protected to the greatest extent. For example, if the product cannot be used normally due to quality problems, we will immediately initiate an investigation procedure to determine the root cause of the problem, and provide you with solutions such as replacement of products, refunds or additional compensation according to the severity of the problem, and reflect on and improve the internal production process to avoid similar problems from happening again.
Definition of User Breach of Contract Liability
If you fail to perform your obligations in the process of using our services, such as providing false information, which may lead to errors or delays in order processing, affecting the normal operation of the entire service process; infringing intellectual property rights, which will bring legal risks and reputation damage to us and other related parties; failure to pay on time, resulting in order cancellation or delayed production, etc., you will bear the corresponding breach of contract liability. This may include paying liquidated damages to make up for the economic losses we suffer due to your breach of contract; compensating for our losses, including but not limited to additional costs incurred in dealing with your breach of contract, expected profit loss due to order delays or cancellations, etc. We have the right to take corresponding measures according to the severity of your breach of contract, such as suspending or terminating the provision of services to you, to avoid further losses; if necessary, we will not hesitate to pursue your legal liability and safeguard our legitimate rights and interests and the normal order of the entire service platform through legal channels.
VIII. Dispute Resolution
Principle of Priority of Friendly Negotiation
If the two parties unfortunately have a dispute during the service process, we always believe that friendly negotiation is the best way to resolve the problem. At the first moment of a dispute, both parties should maintain a calm, rational and mutually understanding attitude, actively communicate, try to look at the problem from the other party's perspective, and jointly seek a fair and reasonable solution acceptable to both parties. This will not only help to quickly resolve disputes and avoid further escalation of disputes, but also maintain the cooperative relationship between the two parties and leave a good foundation for future business dealings. For example, if a dispute arises in the product quality acceptance link, the two parties can jointly inspect the product, refer to industry standards and the quality requirements agreed by both parties, and determine whether there is a quality problem and how to solve it through friendly negotiation.
Final guarantee of legal channels
If the two parties still cannot reach an agreement on the dispute after friendly negotiation, the two parties agree to submit the dispute to a court or arbitration institution with jurisdiction for arbitration. During the dispute resolution period, except for the part involving the dispute, the two parties shall continue to perform other terms and obligations that are not affected by the dispute. This is to ensure the stability and continuity of the entire business relationship and avoid stagnation or chaos of the entire business due to individual disputes. Both the court and the arbitration institution will make fair judgments on the dispute based on relevant laws and regulations and factual evidence. We will respect the authority and rulings of the law and actively fulfill our corresponding obligations. We also hope that you will also abide by the legal rulings and jointly safeguard the dignity of the law and social fairness and justice.
At EpiphGift, we always put your satisfaction and rights protection first. This Terms of Service is designed to provide you with clear rules and guarantees, so that you can feel fairness, transparency and peace of mind in every aspect of customizing gifts.