Privacy Policy

 

       In today's digital age, privacy protection is the core cornerstone of our trustful relationships. EpiphGift is firmly committed to protecting your personal privacy and ensuring that you feel safe and secure in every aspect of your interaction with us. This Privacy Policy details the principles and practices we follow in collecting, using, storing, sharing and protecting your personal information, and aims to provide you with a comprehensive and transparent information processing mechanism so that you can clearly understand how we value and safeguard your privacy rights.

Information Collection
Website Visit Information Collection
      When you step into our website world, our servers will automatically record some basic information, such as your Internet Protocol (IP) address, which is like your address identifier in the online world, helping us track your visit source and path; the type and version of the browser you use, whether it is Chrome, Firefox or other browsers, which helps us optimize the display of the website in different browser environments; the specific time you visit the website, including precise information such as date, hour, minute, and the sequence of pages you browse on the website and the length of stay, etc. The collection of this information is not used to identify you personally, but to analyze the usage patterns, traffic distribution and performance of the website from a macro level, so that we can continuously optimize the website architecture and functions to create a smoother and more convenient browsing experience for you. For example, by understanding which pages have high traffic and which functions are used less frequently, we can make targeted content updates and functional improvements, so that you can get more results with less effort when exploring our rich world of customized gifts.

Customized Gift Order Information Collection
       When you start the wonderful journey of customized gifts and decide to place an order to purchase our products, such as unique Challenge Coins, exquisite Pins, solemn Medals, fashionable Wristbands, practical Lanyards or creative PVC Gifts, we will collect a series of personal details closely related to order processing. First of all, your name, which is the key to ensure accurate attribution of the order and personalized communication; your contact information, including mobile phone number, email address, etc., so that we can contact you in time during the order processing process to inform you of the progress of the order, such as the order has been received, the product is being made, and it has been shipped. It is also convenient for you to find us quickly when you have any questions or need assistance; your delivery address, whether it is a home address or an office address, is necessary information to ensure that your customized gifts can be delivered to you accurately. In the payment process, we work with the industry's leading and safe and reliable payment institutions to collect only the information necessary to complete the payment transaction, such as the payment amount, payment method instructions, etc., and this information will be strictly encrypted and processed under the professional security system of the payment institution. We will never store your complete payment information, such as sensitive data such as detailed credit card numbers and passwords, to ensure your payment security in all aspects.

Collection of design materials and customer communication information
       If you have unique ideas and choose to upload design materials to create unique customized gifts, or share relevant information during the communication process with our professional customer service team, we will collect all kinds of files, pictures, text descriptions, etc. provided by you. This information will be strictly limited to tailoring gifts for you and accurately solving the problems you encounter during the customization process. There will be no other use without your explicit authorization. For example, if you upload a company logo image to customize a batch of exclusive Pins, we will only use the image for the design and production of Pins, and ensure its security and confidentiality throughout the process. After completing the order, we will properly handle the relevant materials in accordance with strict data management regulations, and will not use them for other commercial promotions or share them with third parties.

Information Use
Core Purpose of Service Provision
      The primary and core purpose of all the information we collect is to provide you with excellent customized gift services. Each of your order information is like an accurate navigation map, guiding us to carry out a series of subsequent complex and delicate processes in an orderly manner from the moment we receive the order. Based on your order details, we arrange a professional design team to carefully design customized gifts according to your requirements, whether it is the unique pattern engraving on Challenge Coins or the unique shape shaping of PVC Gifts; then pass the design plan to the production department to ensure that your customized products can be produced according to the highest quality standards, strictly control every process link, from the selection of raw materials to the packaging of finished products; then work closely with reliable logistics partners to select the most suitable logistics route and transportation method according to the delivery address you provide, to ensure that your gifts can be delivered to you in a timely and safe manner; throughout the process and the subsequent after-sales service stage, we will keep in close communication with you based on your contact information, respond to any of your questions in a timely manner, and deal with possible problems, such as product quality feedback, return and exchange requirements, etc., to ensure that your shopping experience is perfect from beginning to end.

Internal analysis and optimization assistance
      Some of the collected information will be used for internal in-depth data analysis and statistical research after strict anonymization. We aim to gain in-depth insights into users' demand trends, preference characteristics and behavior patterns through these analyses, so as to provide a strong basis for product development and service optimization. For example, by analyzing the preferences of customers in different regions for specific types of customized gifts, such as the high demand for Medals with local characteristics in some regions, we can develop more product lines that meet local cultural characteristics; or adjust the creative direction of our design team based on user feedback on different design styles, and launch more fashionable and attractive design solutions; at the same time, through the analysis of data from various links of the service process, such as order processing time, customer consultation response time, etc., we continuously optimize internal management processes, improve service efficiency and quality, and ensure that you can feel professional and efficient every moment you interact with us.

Marketing information push selection
      If you explicitly agree to receive our marketing information during your interaction with us, we may use your contact information to send you information about new product launch recommendations, exclusive discounts, personalized gift matching suggestions, etc., in order to provide you with more value and surprises, so that you can always grasp the cutting-edge trends and affordable opportunities in the field of customized gifts. However, we are well aware that your inbox should be kept clean and orderly, and your personal space should be respected. Therefore, you have the right to choose to opt out of receiving these marketing information at any time. You can find a clear unsubscribe link at the bottom of every marketing email you receive. Just click it to stop receiving such information; or contact our customer service team directly to inform us of your intention to unsubscribe. We will respond to your request immediately to ensure that your choice is respected and implemented, and no marketing information will be sent to you.

Information Storage and Protection
Safety Storage Facility Guarantee
      We store all your personal information in highly secure servers and advanced database systems. These storage facilities are like an indestructible digital fortress, using multiple levels of advanced physical and technical protection measures. On the physical level, the server room is equipped with a strict access control system, 24-hour surveillance cameras, and professional fire and environmental control systems to ensure that only authorized personnel can enter the room area, and the room environment is always in a stable and safe state to avoid damage to data storage devices due to accidents such as fire, floods, and power failures. On the technical level, we have deployed a powerful firewall system, which acts like a loyal guard to closely monitor and filter all network traffic in and out of the server to prevent any unauthorized external access attempts; we use advanced encryption technology to encrypt your personal information during storage and transmission to ensure that even if the information is illegally obtained, it cannot be easily interpreted and used; at the same time, we implement a strict access control mechanism to assign unique identification credentials and access rights to each authorized employee, and accurately limit the scope of information they can access according to the needs of their job responsibilities. For example, order processing personnel can only access information related to orders, but cannot view other irrelevant data of customers, which fundamentally reduces the risk of information leakage.

Continuous security maintenance and personnel management
       In order to ensure that the security of the data storage system is always in the best state, we have established a complete continuous security maintenance mechanism. A professional security team regularly conducts comprehensive security checks on the system, including vulnerability scanning, security patch updates, system configuration reviews, etc., to promptly discover and repair any possible security vulnerabilities, just like regular health checks and disease prevention for the system, to ensure that it can maintain a strong defense capability in the face of increasingly complex and changing network security threats. At the same time, we attach great importance to employee privacy and security training. Every employee who has access to customer information must undergo strict on-the-job training, in-depth study of privacy protection laws and regulations, the company's privacy policy, and data security operating specifications, and continue to receive security awareness education and skills training in daily work. We have formulated strict confidentiality regulations and violation penalty systems to ensure that employees deeply understand the importance of protecting customer information and strictly abide by relevant regulations in actual work, such as prohibiting employees from privately copying and disseminating customer information, requiring employees to properly hand over work related to customer information and sign confidentiality agreements when leaving, etc., to protect your information security from the personnel management level.

Information Sharing and Disclosure
Principle of Limited Necessary Sharing
      In addition to sharing some strictly limited and necessary information with essential partners (such as well-known logistics companies to ensure that your gifts can be delivered smoothly; safe and reliable payment institutions to ensure the smooth progress of your payment transactions, etc.) in the core business process of completing order processing and delivery, we will never sell, rent or transfer your personal information to any third party in any other form for other unrelated purposes. We are well aware that your personal information is extremely sensitive and has a high privacy value. Therefore, when sharing information with partners, we will sign a strict confidentiality agreement to clearly define the scope of use and protection responsibility of your information by partners, ensuring that your information is always safe and controllable during the sharing process. For example, the logistics company can only obtain necessary information such as your name, delivery address and contact number to complete the gift delivery task, and after the task is completed, the relevant information must be deleted in accordance with the agreement and must not be retained or abused.

Disclosure in compliance with laws
      In specific circumstances required by law, such as when we are facing legal proceedings and need to provide relevant evidence to safeguard our legitimate rights and interests; or when complying with the strict regulatory requirements of regulatory agencies, such as cooperating with government departments in investigations and evidence collection, we may disclose your information in accordance with the law. However, in this case, we will do our utmost to take measures to reduce the scope of information disclosure within the scope permitted by law, only provide necessary information directly related to legal requirements, and ensure that the entire disclosure process strictly follows legal procedures and regulations, is legal, compliant and necessary, and protects your privacy rights and interests from unnecessary infringement to the greatest extent possible.

User Rights and Choices
Right to access, correct and delete information
      As the subject of personal information, you have the absolute right to access, correct or delete your personal information at any time. If at any time you want to know what personal information we have stored about you, or find that some information is wrong, outdated, or you no longer want us to keep this information, you can contact us through our convenient customer service channels. You can choose to send an email to our specially set up privacy service mailbox, or call the customer service phone directly to explain your needs and situation in detail to our customer service staff. After receiving your request, we will immediately start the internal review and processing process, provide you with comprehensive and accurate information feedback within a reasonable time, and correct or delete the relevant information according to your requirements. For example, if you find that your delivery address is recorded incorrectly in our system, you can contact us to modify it to ensure that your gift can be delivered accurately; or if you no longer want us to retain certain design materials you provided when you customized the gift before, we will completely delete the relevant data according to your request to ensure that your privacy is fully respected and protected.

Self-selection of receiving marketing information
      You can freely choose whether to receive our marketing information according to your own wishes. As mentioned above, if you no longer want to receive our promotional emails, text messages or other forms of marketing communications, you can follow the unsubscribe prompts clearly provided in the information. Usually, there is a prominent "unsubscribe" link at the bottom of each marketing email we send. You only need to click on the link and follow the prompts to complete the simple unsubscribe steps to stop receiving such information. If you receive SMS marketing information, you can reply to the corresponding content in the SMS according to the unsubscribe instructions to unsubscribe. In addition, you can also contact our customer service team directly to inform them of your desire to unsubscribe from marketing information. Our customer service staff will immediately handle the unsubscribe procedures for you to ensure that your choice is quickly and effectively implemented, so that you will no longer be disturbed by marketing information and your personal communication space will return to peace and order.

      At EpiphGift, your privacy is our most precious asset. We will continue to work tirelessly to ensure that your personal information is always under the most stringent protection while you enjoy our customized gift service by continuously improving our privacy policy and strengthening security measures. If you have any questions, suggestions or need further help with this privacy policy, please feel free to contact our customer service team and we will serve you wholeheartedly.